Customer Care Specialist

I'm interested

We are Investown, a Prague-based FinTech start-up focused on real estate investing. We are currently the fastest growing investment platform in the Czech Republic based on the increasingly popular crowdfunding method. We have made real estate investing accessible to everyone and currently have over 50,000 investors who have invested more than 500 million with us. And now we are looking for a colleague to work with our Head of Customer Success, Marcela, to look after our platform users and resolve situations to their satisfaction.

What you're going to do
  • Interact with our investors via chat, email, phone and provide professional support
  • To help them achieve their goals and meet their needs
  • Listen and advise patiently and empathetically, maintaining a positive and friendly tone at all times
  • Collect feedback on platform and functionality requirements
  • Contribute to building a positive relationship between users and the
How we imagine you
  • You know what Customer Care is, and you may already have experience in providing it.
  • You are familiar with investments, investment principles and terminology
  • You have an excellent knowledge of Czech spelling and grammar and English at a communicative level.
  • You can reliably put yourself in the client's shoes, their problems, and you can propose simple and effective solutions.
  • You are resistant to negative comments and can respond to them with complete calmness and patience.
  • You have an enthusiastic, pro-client attitude, but you can be assertive when you need to be.
  • You listen to the feedbacks and keep moving forward based on them.

Why go with us
  • Each member of the team gets corporate shares and of course we will offer them to you - over the past year we have increased the value of the share by 2,300% to 375 million.
  • You will be involved in building a successful startup with global goals.
  • We expect maximum commitment from you, as well as from all team members, but in return we will allow you unlimited paid time off.
  • We care about your development. And that's why you get a budget of 10K a year for personal development.
  • We will give you the space to implement your own ideas. If you come up with an interesting idea, we will be happy to implement it.
  • You will not miss fun teambuilding activities and foreign work-relaxation stays that unite our great team.
  • Possibility of private boxing training 2 times a week with the champion of the Czech Republic.
  • We have beautiful dog friendly offices in Forum Karlín with a terrace, relaxation area, yoga
  • the studio and the gym.

We are already looking forward to seeing you

Write to Adél or use the form and we will get back to you shortly.
Adéla Čápová
Petra Aglerová
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We give cities back to the people

This is what we at Investown strive for every day. Using good technology, we help people to safely increase the value of their finances and make real estate investing accessible to everyone.

By 2025, we will be the largest real estate investment platform with a user base of at least 1,000,000 investors. We will offer people the opportunity to participate in fixed-income loans and at the same time buy virtual shares in them, thanks to which they will be able to participate in the growth of their value.


Heading for the stars, we want every European to have Investown, who will be able to safely valorise their money and achieve their financial goals faster, helping to slow down the ever-widening economic gap between people.

Our values

Each of us is unique. But we all care about the same thing.

  • 1
    Investors first
  • 2
    Transparency, simplicity, fun
  • 3
    We are open, honest and constructive
  • 4
    We require perfect results
  • 5
    The company belongs to all of us, we behave like owners